At FreshMart, your satisfaction is our top priority. We strive to deliver fresh, high-quality groceries every time you shop with us. However, if you’re not fully satisfied with your purchase, we’re here to help.
Eligible Returns
We accept returns or exchanges for the following:
- Damaged or spoiled items upon delivery
- Incorrect or missing items
- Products that are not as described
Return Window
- Perishable goods must be reported within 24 hours of delivery.
- Non-perishable items can be returned within 7 days of purchase.
- Proof of purchase (receipt or order number) is required.
Non-Returnable Items
- Items purchased during clearance or promotional sales
- Opened or used items (unless defective)
- Perishable goods returned after 24 hours
How to Request a Return
- Email us at [email protected] or call (555) 123-4567.
- Provide your order number, photo(s) of the issue, and details of the product(s).
- We’ll review your request within 1–2 business days.
Refunds
If approved, your refund will be processed back to your original payment method within 3–7 business days. For eligible returns, you may also choose store credit or a replacement.
